Frequently Asked Questions
At Furrealfelts, we're passionate about bringing lifelike animal creations to the world of needle felting. We offer innovative needle felt animal kits designed for both animal lovers and needle felting enthusiasts who want to create truly realistic creatures. Our mission is to make it easy and fun for artists of all levels to achieve stunning, lifelike results.
Our kits stand out thanks to our unique 3D base. This innovative feature simplifies the process of capturing accurate shapes and colors, which is often the most challenging part of creating realistic animal felts. Unlike traditional kits that leave you to sculpt entirely from scratch, our 3D base provides a solid foundation, helping you achieve professional-looking results with confidence and ease.
Absolutely! While our kits help create realistic results, they're designed with all skill levels in mind. The 3D base is particularly helpful for beginners as it simplifies the initial shaping process, allowing you to focus on the fun details and bringing your creature to life. Each kit also comes with clear, step-by-step instructions.
Each Furrealfelts kit typically includes:
- Our unique 3D base for the animal you choose
- High-quality wool roving in all the necessary colors
- Felting needles
- Detailed, easy-to-follow video instructions
- Reference photos of the animal
- Any additional accessories needed for your specific animal (e.g., eyes, whiskers)
We currently ship within the United States and Canada.
Shipping costs are calculated at checkout based on the weight of your order and your shipping destination. To give you the best value, we also offer free standard shipping on all orders over $50 USD within the United States and Canada!
We aim to get your creative tools to you as quickly as possible!
- Order Processing: All orders are typically processed and dispatched from our Ardmore, Pennsylvania studio within 1-2 business days (Monday-Friday, excluding holidays).
- Estimated Delivery Times (after dispatch):
United States: Standard shipping generally takes 3-7 business days. Expedited options are available at checkout for faster delivery. Canada: Standard shipping usually takes 5-10 business days.
You will receive a shipping confirmation email with tracking information once your order has been dispatched, so you can monitor its journey.
Yes, absolutely! Once your order has shipped, you will receive an email notification that includes a tracking number. You can use this tracking number on the carrier's website (e.g., USPS, Canada Post, DHL, etc.) to follow the progress of your delivery
While rare, issues can sometimes occur during transit.
- Lost Packages: If your tracking information shows your package as delivered but you haven't received it, please first check around your property and with neighbors. If it's still missing after 24 hours, contact the shipping carrier directly with your tracking number. If they are unable to locate it, please contact us at Furrealfeltsllc@gmail.com within 7 days of the "delivered" status, and we'll do our best to assist you.
- Damaged Packages: If your order arrives damaged, please take photos of the package and its contents immediately and contact us at Furrealfeltsllc@gmail.com within 48 hours of delivery. We will work with you to arrange a replacement or refund.
We want you to be completely happy with your Furrealfelts kit! If you're not satisfied for any reason, you can return unopened kits within 30 days of purchase for a full refund. Please see our full Return Policy page for more details
Absolutely! We're here to support your creative journey. If you encounter any difficulties or have questions while working on your project, please don't hesitate to contact us at Furrealfeltsllc@gmail.com or through our Contact Us page. We're happy to provide guidance and tips!